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SureTrader.com

Average 1.47 out of 17 reviews

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SureTrader is a leading international online stocks & options trading firm offering 6-1 leverage. Experience the difference with our high speed stock, options, direct access and day trading platform.
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Displaying 1-12 of 12 total reviews:

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owltrading

1 review

Daytrade With a Small Account-No Pdt!

21 April 2016

Start small, trade as much as you want. I have made a few withdrawls-they pay. DAS pro platform is user friendly, good support. Commisions ($10 rt) add up so be judicious with your trading. Customer support isn't bad, had a few issues with it, but mostly good. If you are American with less than $25k, pretty much your only option other than a prop firm. It works for me.

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1 out of 1 people found this review useful.

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blaze12day

1 review

Stay Away

1 December 2015

Alot Of Things Change but same old **** , customer service sucks , takes a few hours to get through. They must get more serious with this business

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1 out of 1 people found this review useful.

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Ray1956

1 review

Suretrader Support

26 October 2015

Wanted to try the free demo account to see if I would consider using Sure Trader, I tried registering twice but there was always something wrong, User Name, email address is use, Etc, So when It finally seemed like I was registered I then down loaded the software but always got a message of "Wrong Trader" every time I tried to log in. So I contacted the support department by email and explained what was happening, Their response was the free demo expires after 7 days, I told them I was trying to download and try it which I have even done at this point and needed help to login so I could even try it.
They responded back with the same words again but added that I would need to get another computer,email address and a new user name in order to try this software out again. Just the problems trying to get this message across seem like a moot point so I would not think that the support department is going to be any help and decided that with that kind of help I would just stay clear of SureTrader…

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1 out of 1 people found this review useful.

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stratmansblues

2 reviews

Terrible broker

1 October 2015

This broker has so many things wrong with it, I don't know where to start. The signup process was a nightmare. Funding the account was not easy and there is no one to answer questions. Since I live in the US, phone calls are long distance so I am stuck with the live chat feature that is a joke. You spend half of the time waiting for someone to answer and when they do, responses take forever. I was with Ameritrade before and will be withdrawing my funds from Suretrade back to Ameritrade. I do not recommend this broker to anyone. The ridiculous fees add up to more than I am paying at Ameritrade. $40 to withdraw money via ACH. What a joke.

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1 out of 1 people found this review useful.

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uninhausen

1 review

this service sucks

25 September 2015

Helpdesk assistant called Harewood simply sucks, slow responders and totally inconsistent regarding Buying Power updates. It gives you different responses each time and hide other correct ones. This service and trade desk assistant simply sucks.

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1 out of 1 people found this review useful.

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s2kimposter

1 review

took care of me

19 January 2017

Had a minor technical error that resulted in charges in my account but as soon as I told suretrader about it they took care of the issue!

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TheMountain89

1 review

Decent broker.

4 May 2016

PROS…I dont really see why people hate on suretrader. im from USA and everytime i sent a question on the "contact us" i got a detailed answer within 12 hours. except weekends.
they never gave me run around or Not answered me. sometimes i even reply same email with another question and i get another email with answer. very nice people. Few times i used live support about 12 pm and they always had people there. they do answer little slow on live chat but they do answer always… when you fund the acount through ACH there is no fees up to 3,000 every 24 hours and its in the account within 5 days. execution is very normal compated to other brokers i been with like Etrade and IB. shorting stocks is ALOT better than others. i love the 6:1 leverage throughout the day ( changes in after hours, so i wouldnt hold overnight if using leverage ). cash settles instantaously vs on Etrade i have to wait 3 days after every trade to get my cash back. pretty good charts and level 2. and ofcourse NO PDT rule which is heaven.
**important note** to the people who had problem withdrawing money, i withdraw over 30,000 US dollars and had ZERO issues. except i got email from support trying to confirm if i want to pull that money and if im trying to go to another broker and if there is something they can do to keep me. i thanked them for caring and told them NO im not leaving but i need that money and i will keep 6k in my account. it was 5 mins conversation. and money was in my account in a week.

CONS.
fees really sucks. if you want level 2 nasdaq and regional quotes and OTC plus the pro desktop app you have to pay monthly 174$ which is stupid.
comission on every 1000 share is about 4.95$ but after a month if you make alot of trades, reach out for live chat and request to lower comossion. they gave me 4.95$ for every 10k shares which helped alot especially with OTC.
OTC limit execution is not great. but again OTC market isnt doing well and it doesnt move fast anyway . so market execution on OTC isnt bad at all.
just be careful when you want to sell OTC. it wont fill as fast as listed stocks..

overall i give it 8/10. i grew my account from 6k ( 2 ACH deposits ) about 8 months ago into 43k and pulled money to speedtrader last week. kept 6k in it because i would like to make more money on it with the lower comission rates i have

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Bill_Skywalker

1 review

Good Broker

22 September 2015

Dear all
Please do not pay attention to "deetrader1". It is "low ballers" and "rookie traders" like him who give Sure Trader a bad name.

I have been a client with Sure Trader for 2 years and never had a bad trading experience. Not often their system has issues but overall their customer support is great.

Try them out and see for yourself, you will be amazed to find out how great Sure Trader is

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1 out of 2 people found this review useful.

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deetrader1

1 review

Worst broker ever – beware!

15 September 2015

It's no secret in the trading world that suretrader is a shady company. Dozens of people have come forth and claimed that suretrader has stolen their money. People have wired money to suretrader in the bahamas and never heard back from them. People who are lucky enough to actually get an account created have to deal with buggy, slow software and being nickel and dimed.

There were about a dozen review on here, all of them horrible. They have all been deleted. This is because this website is owned by partners of suretrader. If you click on the brokers link, you'll notice that no other broker has reviews posted. If a negative review here gets posted about suretrader, it will be deleted eventually.

suretrader is a shady group of a few individuals in the bahamas that preys on beginner traders who don't have enough money to open a real day trading account. They have no oversight which is how they have managed to get away with all of the illegal business practices and scams that they have done.

They pay people to blog good reviews and pay websites like this to feature them and to delete negative reviews. They try to bury their scams and horrible reviews.

There was also an investimonials page that had over 100 reviews, almost all of them negative. They had their review page removed from investimonials because it was so bad. You can still see an archive of the reviews here – https://web.archive.org/web/20150315011725/http://investimonials.com/brokers/reviews-suretrader.aspx

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1 out of 2 people found this review useful.

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SwissTrader

1 review

Awful – STAY AWAY if you would like your money back!

19 February 2016

They often have software problems that make it impossible to log in either to the trading platform or the account (e.g. to make withdrawals). The support staff is friendly but utterly incompetent. They either don't understand the problem, answering over and over again with standard emails without really addressing the problem, or will just say "Try again later" and once you do and it still doesn't work…. well, then you have to start the whole explaining again, and again no one is able to understand let alone help.
This has been my worst experience ever with a broker! Never again!!

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0 out of 1 people found this review useful.

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Rustam

1 review

The best brokerage company in the world!!!

8 January 2016

I did busines or traded with so many brokerage companies,but i didnt feel good till i find SureTrader which the most powerful smartest brokerage account i have ever used know thank you so much SureTrader you guys doing great job keep going!!! i strongly recomend other to use SureTraders trust me you never regreat!

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0 out of 1 people found this review useful.

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blacktyperace

1 review

Amazing Support

18 June 2015

Had an issue was the platform today. Using the live chat I was immediately helped by Crystal. She realized the issue I was having needed phone support, so Harewood from Sure Trader called me within 2 minutes. He decided the quickest solution would be to use Teamviewer and within 5 minutes my problem was solved. Sure Trader is a first class operation! Thanks again for the swift support!

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1 out of 3 people found this review useful.

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