IBEX Limited

Overview

IBEX Limited is a global enterprise that specializes in delivering comprehensive, technology-powered solutions designed to manage the entire customer lifecycle for businesses. Their service portfolio is built around three core solutions: ibex Connect: This customer engagement platform covers vital services such as customer care, technical assistance, revenue generation initiatives, and other outsourced back-office functions. It employs an integrated CX model, leveraging various communication channels including voice, email, chat, SMS, and social media. ibex Digital: Focused on client acquisition, this solution encompasses digital marketing strategies, e-commerce technology, and platform development. ibex CX: Dedicated to optimizing the customer experience, this offering provides proprietary software tools designed to effectively measure, monitor, and enhance client-side customer interactions. Operationally, as of October 1, 2021, the company maintained 33 delivery centers dedicated to customer engagement and an additional three for customer acquisition services. IBEX serves a diverse array of sectors, including banking and financial services, logistics and delivery, health tech and wellness, high technology, retail and e-commerce, streaming and entertainment, travel and hospitality, and utilities. Established in 2017 and headquartered in Washington, D.C., IBEX Limited was previously known as IBEX Holdings Limited before rebranding in September 2019. The company operates as a subsidiary of The Resource Group International Limited.

History & business model